FAQs
RETURN/REFUND POLICY
Do you offer returns or refunds at Johnny’s?
All sales at our stores and online shop are final. If you have any questions, please send an email at [email protected] or give us a call (269) 781-4654
THE COMPANY
Who owns Johnny’s stores?
We’re run by a family-owned company, Walters-Dimmick Petroleum (WDP). Learn who we are.
When did Johnny’s stores open?
Our doors opened in 2014 when we decided to reimagine the convenience store as a clean, friendly, fun place that feels like part of the neighborhood.
Where can I find Johnny’s stores?
With 66 stores across Michigan and Indiana, and our headquarters in Marshall, Michigan, you’ll run into us wherever you go! We’ll even help you find your nearest store.
Are the sandwich shops part of your business?
As an extra convenience, some Johnny’s stores have a Subway or Jimmy John’s store inside. These restaurants have their own managers and staff, but they’re owned by WDP.
Are you on social media?
Yes, @johnnysmarkets! Follow us on Facebook, Instagram, and LinkedIn, where you can hear about our latest promos, events, and contests to win fun prizes.
How do I find out about special deals?
Our website is a great place to see what’s on sale before you visit the store. Check the Deals section to see our fresh lineup every month! Stop in and browse our aisles to see all of our featured deals.
What do you do to support the community?
Johnny’s loves to be part of the neighborhood, so we support all kinds of programs at our surrounding schools and neighborhoods. Have a request? Get in touch with our Donation Request Form.
Who do I talk to about customer service?
We hope you always have a great experience, but if there’s something you want to talk about, please reach out to your local store manager or contact us.
HOURS
When is Johnny’s open?
24/7…you can count on us to be open ‘round the clock to meet your needs on late-night road trips, last minute runs for milk, or whatever else you need.
Are you open on holidays?
Yes, our stores are always staffed for your convenience.
FUEL & EV
What kinds of fuel do Johnny’s Markets sell?
Count on us for top-quality Unleaded E10, E15 Regular 88, V-Power NiTRO+ Premium Gasoline, Diesel, and EV Chargers at select locations.
How does your fuel rewards system work?
It takes just a couple of minutes to sign up for Shell’s free fuel rewards program online. You can choose to get a card or an ID number that you can use to save at least 5 cents off a gallon at any of our participating stores.
COFFEE
Where does your coffee come from?
Our coffee beans are grown all over the world, but what really makes it the Johnny’s coffee you love is the special artisan roasting that happens right here in Michigan at Paramount Coffee.
How fresh is your coffee?
Mmm, so fresh you can smell it! We get fresh deliveries every week, so the coffee we brew in our stores and sell on our shelves is never more than 30 days from the roaster.
Do you sell ground coffee?
Yes! If you love our amazing flavors, you can buy a bag of ground coffee in the store to brew at home! Or, go a step farther and sign up for a coffee subscription, and we’ll deliver straight to your home.
How do coffee subscriptions work?
Just go to our online store and choose your flavor, number of bags, and subscription length, then pay online. You’ll never have to worry about running out of your favorite coffee, and it makes a great gift, too.
CAR WASH
How do I get to the Johnny’s Markets Car Wash app?
Go to the Apple Store or Google Play to download the free Johnny’s Markets app. You then go to the Car Wash section to buy a single wash or car wash subscription right from your device. See the car wash plans here!
Do I need the app to get a car wash?
The Johnny’s Car Wash app makes the wash process seamless! Pull right up, open the app, select your single wash or car wash subscription, scan the Activate Wash QR code, and pull forward! You can also purchase a wash at the fuel pumps, inside at the register, or at the car wash kiosk with a credit card.
How do I cancel my subscription?
You must go to Manage Subscription which is located at the bottom of your car wash section of the Johnny’s Markets app. Removing your credit card information will not cancel your subscription.
Does a carwash subscription save me money?
Yes, each subscription plan pays for itself within just 4 washes!
Am I limited to my home location, or can I use any car wash with my subscription?
One of the perks for being a subscriber is that you are able to utilize any Johnny’s Markets car wash location. Where purchasing a single wash limits you to the location where it was purchased.
Can I share my subscription?
Subscriptions are only to be used by the main account holder. Sharing your subscription is not allowed and can lead to cancellation of your subscription without a refund.
Why is the carwash closed?
Our car washes are open during store hours but might temporarily close for maintenance, or when exterior temperatures drop to 15°f or below to prevent damage to your vehicle, and to protect our equipment.
Not seeing an answer to your question?
Contact us or see the cashier inside Johnny’s Markets for assistance.
ONLINE SHOP
Can I buy things from Johnny’s Markets online?
Yes! We carry all your favorite Johnny’s coffee, along with insulated Tervis tumblers, tote bags, and air fresheners in our shop.
How do you keep my financial information secure?
All transactions are encoded for your security using the trusted Stripe system.
What does Stripe do with the personal data they collect?
Collecting this data helps Stripe comply with financial regulatory and other legal obligations, prevent fraud, authenticate customers, process online transactions, and communicate with customers about Stripe products and services. For more details, see Stripe’s Privacy Statement.
Will Stripe ever sell my information?
No. Stripe does not sell or rent personal data to marketers or unaffiliated third parties.
What else can I do to protect my personal data?
You can opt out of any communications through the unsubscribe link in the email. You can also exercise your right to protect your personal data by visiting the Stripe Privacy Center.
Where do you deliver?
We can deliver our Johnny’s products any address in North America, USA.
How long does it take to ship?
Since we’re practically in your neighborhood, you should receive your package within 1-3 business days of your order.
What should I do if I have a problem with my order?
If you encounter any issues or have any questions about your order, please send an email at [email protected] or give us a call (269) 781-4654
JOBS
How do I get a job at Johnny’s Markets, Subway or Jimmy John’s?
We’re always looking for good people to join our team. Whether you’re interested in a part-time job or a full-time career, we’d love to hear from you. You can search our Current Openings and apply online, or stop in to any of our locations to receive and submit an application. Many of our stores also hold open interviews. Come work with us!
JOHNNYS MARKETS MOBILE APP
General
How do I join the J+ Club?
Just go to https://johnnysmarkets.com/rewards/ to create your free account. It’s fast and easy!
Do I have to log in to the Johnny’s Markets app?
No, you don’t have to log in to the new app, but you will not be able to view our special offers, promotions, or giveaways.
Why can’t I view the 21+ Offers?
Certain types of content are age-restricted by law. Please verify your age on the 21+ Offers page to unlock tobacco and alcohol offers.
I do not have a smart phone. Can I still download the app?
Johnny’s Markets app can also be downloaded on a tablet from Apple App Store or Google Play.
Rewards
What is the difference between J+ Club and Shell Fuel Rewards?
J+ Club gives you more! Members receive all the benefits of Shell Fuel Rewards members, plus exclusive J+ Club offers and access to Savings Clubs.
How do I redeem a J+ Club members-only offer?
When you’re at the register, simply open the app and log in to your J+ Club account. You can ask the cashier to scan your mobile J+ Club barcode, swipe an active J+ Club card, or input your Alt ID (registration phone number), and the discount will automatically apply!
Do my earned rewards expire?
Most rewards will expire in 30 days after you earn them. Be sure to check the expiration dates in the details of the reward.
Can I combine J+ Club rewards with Shell Fuel Rewards?
Yes! You can stack J+ Club rewards with Shell Fuel Rewards, so J+ Club members earn additional cents-per-gallon savings on select Shell Fuel Rewards offers.
Will I have to get a new Shell Fuel Rewards ID?
No, you can keep using the same Shell Fuel Rewards Alt-ID, and it will be automatically linked to your J+ Club account.
Will my J+ Club rewards and Savings Club progress be tracked on the Johnny’s Markets app?
Yes, both are tracked on the Johnny’s Markets app!
Seed Speeder
What is Seed Speeder?
Seed Speeder is an in-app mini game that allows you to earn in-store discounts and free items. Collect the “seeds” to unlock and redeem prizes.
Troubleshooting
I have not received the email to change my password. What do I do?
Start by checking your email’s spam folder or promotions folder (if applicable). If you still can’t find it, please let us know by sending an email to [email protected].
My Shell Fuel Rewards are not appearing on my J+ Club account. What do I do?
If you have tried logging into your J+ Club account and none of your rewards are displayed, please send an email to [email protected]. We will help troubleshoot and find a solution as soon as possible!
I can’t log in to my J+ Club account on the Johnny’s Markets app. What do I do?
Start by clicking “forgot password” on the login screen, and you’ll receive an email to reset your password. If you reset and are still experiencing issues, please send a message to [email protected].
I’ve registered my account. Why am I not receiving any push-notifications?
If you’ve completed the registration process but are not receiving notifications, please navigate to your phone’s Settings and make sure that push notifications are enabled for the Johnny’s Markets app.